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For our Client, existing SSC on Poznań market, we are looking for candidates for the position of Credit Collections Specialist

• Responsible for collections and issues resolution on his/her accounts receivable portfolio
• Will monitor the collection issues due to incorrect invoices. This includes all types of errors possible: address- payment terms-name-VAT-price-quantity-quality and late payments related to cash flow issues
• Responsible for following the escalation process in place to ensure prompt issue resolution for his/her assigned portfolio
• Responsible for providing and reviewing a root cause analysis report related to payment issues
• Responsible for accounts clean up on balances, refunds, reconciliation of accounts, sending out account statements to customers
• Will monitor the payment performance of the customers in the assigned portfolio and will present to sales payment delay issues
• Will act as internal focal point for all cash application matters and will liaise/ support the AR team
• Will be the prime contact with Sales, Pricing, Order Fulfillment and the Customers for all overdue and payment issue

• 2+ years of relevant finance / accounting experience
• High School Diploma or equivalent
• Strong written and verbal communication skills required to interact with internal and external customers
• Requires a degree of independence in completing job responsibilities prior to issue escalation
• Must be able to maintain professional relationships with Business, Pricing, and Sales groups
• Languages: Fluent in English
• Knowledge of SAP is preferred

• People relations based on honesty, respect and trust
• Diversity in the job through project involvement
• Career and continuous learning opportunities
• Benefits and events
• Perfect office location in the Poznan city center – easy access by trams, train and buses. Now remote work
• Support of HR Team during the recruitment and onboarding process