Strona główna

Provide first level support in a windows environment.

• Support software and applications for the production/manufacturing line.
• Support end users by troubleshooting their IT issues.
• Pick up new technologies (applications and software) needed for production environment (research new technologies).
• First point of contact for customers/employees seeking technical assistance over the phone or email.
• Contribute technically with expertise in analyzing, implementing and documenting processes for installing, updating and
• managing production applications/software.
• Implement knowledge on different phases of systems analysis, while considering the business implications of the
• application and relevant changes.
• Log tickets in Remedy and ServiceNow as needed.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by the manufacturing staff.
• Walk through the problem-solving process with the end user and customers.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.