Strona główna

You will join in an exceptional moment in the development of the company, and be able to contribute to the rapid growth and up-scaling of Westwing operations. You will provide leadership to our process and product quality teams across our warehouse operations, partner with multiple stakeholders on quality and customer experience matters.

• Maintain subject matter expertise (SME) in the process quality standards including tools, packaging materials, processes, standard work, training and education materials, and practices.
• Partner with internal team and business groups. Introduce, new processes and quality standards to drive improvements.
• Manage and develop a high performing team of Quality Auditors to drive a culture of continuous improvement and excellent customer experience.
• Verify quality metrics in place and trigger containment, corrective and preventive actions as necessary.
• Continually evaluate existing solutions for quality, business impact, and scalability.
• Communicate across all levels on operations and program progress.

• You are passionate about quality, continuous improvement and delivering positive customer experience.
• You have several years of experience in a quality, customer, risk management or operational excellence related positions in a consumer product company, an eCommerce / retail company, or consulting.
• You have ability to inspire your team, lead and influence diverse stakeholders in a multi-site setup.
• You can get things done and have the ability to thrive in a fast-paced, customer-centric and ever changing environment.
• You are data-driven who enjoys analysing trends as discussing the optimal packaging of a top seller product with shop floors workers.
• You can operate both on the level of fixing specific problems in a pragmatic, hands-on way and at the level of implementing organizational structures and processes.
• You speak Polish and English fluently.
• You are completely comfortable with advanced Excel, SQL knowledge is an advantage.

• A high-impact role in an incredibly fast-paced growth environment.
• Insight into the inner workings of a fast-growing eCommerce company with exposure to a wide variety of different functions.
• A role in a highly talented, dynamic, and international team.
• Plenty of room for personal growth and professional development.
• Competitive salary and attractive benefits including sports card, private medical care, life insurance, employee discounts.